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FAQs

1. When do you deliver and collect?

2. Will you set up the equipment for us?

3. What mounting options do you offer for display screens?

4. Can you wall mount a display screen?

5. Can I play content on a screen via USB input?

6. What if we require assistance during the show?

7. What happens if the hired equipment is lost or damaged?

8. How do I order?

9. What are your payment terms?

10. Can I order on behalf of my client if I am a stand contractor?

11. How are the VAT rules applied?

 

1. When do you deliver and collect?

We deliver your order on the final build day before the show opens. Although we are unable to give you an exact time, you will be able to co-ordinate directly with our onsite team on the day if necessary. We deliver to your stand and store any boxes during the show. We collect immediately after the show closes.

2. Will you set up the equipment for us?

Yes, we provide a full installation and support service for your stand. If you are bringing your own devices to connect to our equipment, our onsite team will assist you and make sure everything is ready for the show.

3. What mounting options do you offer for display screens?

Display screens can be mounted on either a desk stand or floorstand. Alternatively, they can also be wall mounted. You must specify one of these mounting options at the time of ordering. We also provide floorstand accessories: black deluxe cover and floorstand shelf.

4. Can you wall mount a display screen?

We offer a wall mount installation service. However, you must ensure that the wall is suitably reinforced before installation. Please note that it is not possible to wall mount onto a standard shell scheme wall. Please make additional arrangements with your stand builder to have a shell scheme panel reinforced and so we can wall mount a screen for you.

5. Can I play content on a screen via USB input?

The majority of our screens have a USB input functionality and you are more than welcome to use this input option. However, please be aware that the built-in USB media players will only play standard movie format files (such as .mov or .mp4) or JPEG images. Furthermore, if you wish to play your content on a continuous loop, only one movie file can be played at a time. For a small cost we can provide a media player which will play multiple movie files on a loop.

6. What if we require assistance during the show?

As an official show supplier, we provide onsite support free of charge. We do not just deliver and leave, we stay at the venue for the duration of the show where you can request our assistance at any time.

7. What happens if the hired equipment is lost or damaged?

We do not hire un-insured equipment. You can either use your own insurance cover for hired equipment or we can provide you with Aztec insurance. Our comprehensive insurance protects you against accidental loss, accidental damage, theft and cancellation.

8. How do I order?

We have three easy ways to order:

We are always happy to provide no-obligation quotation, so feel free to get in touch.

9. What are your payment terms?

We require payment in full before the hire can commence. You can either pay by card or bank transfer. Note that bank transfers are not acceptable within 7 days of the hire.

10. Can I order on behalf of my client if I am a stand contractor?

Absolutely. We often work with stand contractors and will be happy to support you at any stage, from concept to design and installation. We are happy to share our creative ideas and our technical advice. Furthermore, we provide contractor discounts whenever possible so, please do not hesitate to contact our sales team for a no obligation quote.

11. How are the VAT rules applied?

All transactions are subject to standard UK VAT at the prevailing rate.
Exceptions:
VAT is not charged to companies outside the UK subject to the following conditions:

  • If you are a company WITHIN the EU you need to enter your company VAT number at checkout. Your VAT number will then be verified and the VAT charge will be automatically deducted and recorded as £0.00 in your Total. Please remember to enter your two letter country code in capital letters before your VAT number. Please follow this link if you are not sure what your two letter country code is. If you fail to provide a valid EU VAT number, VAT will be charged.
  • If you are a company OUTSIDE the EU, please complete the ‘Country’ field at Checkout and the VAT charge will be automatically deducted and recorded as £0.00 in your Total.